For any campaign to be successful, you and your team need to be dynamic, and react to the events as they unfold. In this post I will continue the case study of the live Social Media campaign against Marks & Spencer, focusing on the Facebook cause, that we have decided to replace with a Page.
Creating a Facebook cause for the campaign was attractive for many reasons:
- A ‘Cause’ seems much more appropriate than, say, a ‘fan’ page
- You ‘join’ the cause, as oppose to ‘like’ing something (especially if talking about a sad/dramatic cause!)
- Facilitates donations to the cause (if applicable)
- Shows the recruits carried out by the active members, creating a mini competition that is beneficial for the campaign overall
- Offers various ways of communicating, including bulletins, posts and messages
For those reasons, we chose to create a cause and attempt to spark enough of a buzz around it to make it go viral. However, we hit a bit of a wall with the following:
- The layout and interface are confusing. Regardless of your level and familiarity, you’re bound to feel lost and insecure
- To join a cause, you have to first authorize Facebook to allow it to connect with your account – a page that inevitably throws people off and scares them away (the huge majority do NOT have the application installed on their Facebook account beforehand)
- The cause takes you to another domain, and it takes a few witty clicks to make your way back to Facebook, which is like asking for people to be without air for prolonged periods of time
- You can only invite 75 friends per day, which inevitably hinders your expansion efforts
After some thought, we decided to start a Page and called it Stop Marks & Spencer in Egypt. Now the following are the advantages that you will encounter in Pages in comparison to Facebook Causes:
- Very familiar interface, very easy to use
- Allows you to invite all of your friends (albeit selected one by one)
- All it takes is a little ‘Like’, without authorization, requests, or anything of the sort
- After 25 Likes, you get what Facebook calls a vanity URL, which basically means a slug to make a user-friendly domain (in this case, facebook.com/MarksAndSpencerEgypt)
- It offers you the ability to integrate some powerful Facebook applications. Not the least Static FBML which has allowed us to add the content of the website to the tabs across the top. And this is only the beginning, because we can keep adding, removing and altering tabs as we see fit
Therefore, Whenever you are running a social media campaign for a cause, stick to the fan page. In this particular case, having a Cause as well as a Page may seem distracting at first, but it has coincidentally blessed us with the advantage of even more results leading to our campaign when you search ‘Marks & Spencer Egypt’ in Facebook!
It has been tough to gain fans and catch up with the followers of the cause, but this has been mainly due to the events unfolding in the political arena in Egypt. It’s important to keep the different platforms in sync, so that they’re not each isolated in a different direction. Phase 2 of the campaign is coming up in a few days’ time – stay tuned.